Terms & Conditions

This website is operated by OurTeamWorks Limited (referred to as “OurTeamWorks/we/our/us”). As a user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below. Please:

  • read through these terms and conditions carefully before using this website.
  • print a copy or save to your computer hard drive for future reference.
  • also, read our Privacy policy section regarding your personal information.
  1. General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see the date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use this website.

  1. Order process

2.1 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns, Cancellations and Substitutions).

2.2 You can find the file details of your order by logging into your user account, however, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact us on 03300438788 or at [email protected]

  1. Delivery

3.1 All goods must be signed for by an adult aged 18 years or over on delivery. Delivery will be direct to the purchasers address.

3.2 We make every effort to deliver goods within 14 days of receipt of your order; however, delays are occasionally inevitable due to unforeseen factors. OurTeamWorks shall be under no liability for any delay or failure to deliver the product within estimated timescales.

3.3 We are complied with the United Kingdom’s Distance Selling Regulations (DSRs), the statutory time limit for delivery of goods is 30 days from the day after the day the consumer sends the order to us.

3.4 If we cannot meet the 30-day deadline to deliver the goods, we will inform the consumer before the expiry of the deadline and a revised date for delivery.

3.5 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

  1. Payment

4.1 We take payment from your card or finance payment at the time we receive your order, once we have checked your card details, payment status from our finance company and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

4.2 The price you pay is the price displayed on this website at the time we receive your order. However, while we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact with you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4.3 Title to any product you order on this website shall pass to you on delivery of the product provided that we have processed and received payment in full for the products.

4.4 All prices are shown in £s sterling and include VAT.

4.5 All Prices can change instantly and with no advanced warning.

4.6 For security reasons, please enter your cardholder address as your billing address during the checkout process. You have the option to enter a delivery address if the goods are not delivered to the billing address.

4.7 If you would rather talk to one of our staff before placing your order, or you are nervous about using your credit/debit card or processing a finance payment application on the internet, then don’t worry. Please call us at 03300438788 and we will contact you to take your order and payment.

  1. Returns, Cancellations and Substitutions

5.1 You have the right to cancel the contract for the purchase, unless otherwise stated, within a period of 14 days, beginning with the day after the day on which the item is delivered.

5.2 You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence and contact us on 03300438788 directly.

5.3 To cancel the order, please inform us with a description of your details, your Order Reference Number (or document no) and reasons for return in writing, unless otherwise stated, within a period of 14 days. This includes a letter, fax or email. A phone call is not enough to accept an order cancellation. We shall issue a reference number for the return of the order (reference number is valid for 7 days only). No goods will be accepted for return without quoted the given reference number on the parcel. If you do not write to us within 14 days, unless otherwise stated, for the return (telephone is not good enough) or do not return the products more than 7 days after informing us in writing, we may arrange for them to be collected from you and you will be charged the costs we incur in making such collection (unless the product delivered to you were incorrect or were delivered in a damaged or faulty state).

5.4 When you return the order back to us, please pack the relevant item securely attached with a description of your details and reasons for cancellation. The goods must be returned to us within 7 days after the notification has been logged. On the parcel, please include the Return Reference no. and send to the return address on the package and the attached documentation.

5.5 No cancellation of order will be accepted after 14 days from delivery of goods unless otherwise stated.

5.6 To ensure the safe return of the merchandise, we suggest that you return any item with a tracking number. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

5.7 To be eligible for a refund, you must return your item to Return Address in the same condition you received it.

5.8 OurTeamWorks may issue full or partial refunds for an order, purchase price minus Postage & Packing. All goods should be returned complete with product accessories (if any) and in their original packaging and with no signs of damage, otherwise, we may reduce the amount of the refund and reserve the right to charge a restocking fee of up to 30% if the goods are not returned as stated.

5.9 Any free gifts received with your order must be returned if an order is cancelled, otherwise, we may reduce the amount of the refund.

5.10 Refunds will be made within 28 days of receipt of the product at the Return Address.


  1. Liability and Indemnity

6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

6.2 Subject to Section 11.1 above, OurTeamWorks will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. OurTeamWorks will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and OurTeamWorks accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.3 Subject to Section 11.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out in Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under the applicable law.

6.4 Subject to Section 11.1 above, OurTeamWorks will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • loss of goodwill or reputation; or
  • special or indirect losses
  • suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

6.5 Notwithstanding the above, subject to Section 11.1 OurTeamWorks’ aggregate liability (whether in contract, tort or otherwise) for loss or damage shall, in any event, be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

6.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

6.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

  1. Miscellaneous Provisions

12.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

12.2 OurTeamWorks Ltd shall be under no liability for any delay or failure to deliver a product or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

12.3 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

12.4 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by OurTeamWorks Ltd

12.5 OurTeamWorks Ltd reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

12.6 None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.